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Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy – At Yak and Chew, we prioritize customer satisfaction and stand by the quality of our products. If for any reason you are not satisfied with your purchase, our Refund and Return Policy ensures a seamless experience. Please read the following guidelines carefully.

1. Eligibility for Returns

We accept returns for both defective and non-defective products. To qualify for a return:

  • Defective Products: Products must have manufacturing defects or be damaged during delivery.
  • Non-Defective Products: Items must be original, unused with all packaging intact.

2. Timeframe for Returns

All return requests must be initiated within 7 days of receiving your order. We cannot process return requests after this period.

3. Exchange Policy

  • We accept product exchanges within the 7-day return window.
  • Exchanges are subject to product availability.
  • The returned product must be in its original, unused condition.

4. Process for Returns and Exchanges

To initiate a return or exchange:

  1. Contact our Customer Support team with your order details at sales@yakandchew.com or +44 7446 130498.
  2. Describe the issue and, if applicable, include photos of the defective product.
  3. Follow the return instructions provided by our team.

5. Refunds

  • Refunds will be processed once we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used during purchase. Please allow 5–7 business days for the refund to reflect in your account.

6. Shipping Costs

  • For defective products: We will cover the return shipping costs.
  • For non-defective products: Customers are responsible for return shipping costs.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used or damaged by the customer.
  • Products not claimed for return within the 7-day window.

8. Contact Us

If you have any questions or need assistance with your return or exchange, feel free to reach out to us:

  • Email: sales@yakandchew.com
  • Phone: +44 7446 130498
  • Hours of Operation: Sunday – Friday (10 AM – 5 PM)

Thank you for choosing Yak and Chew! We are committed to ensuring your satisfaction and appreciate your trust in our products.